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Delivery & Pick Up Policy

Delivery services are offered throughout Upolu & Savaii.

Delivery Schedule

  • Monday to Friday – 8am to 3pm. Cut off time for Delivery is 3pm.
  • Saturday – 8am to 11am. Cut off time for Delivery is 11am.
  • Lead time for an Order – approximately 2 days.
  • We do not deliver during Public Holidays and Sundays.

Delivery Charges

  • A list of Delivery Charges for each village with an available Post Code is listed on the website. You can click on this link to see it. https://bluebirdlumber-store.myshopify.com/pages/delivery-charges
  • For villages without a Post Code, you can enter the post code of a nearest village to complete your purchase. We follow the Post Code listing set by the Government of Samoa, and therefore have no control on the villages listed.

Delivery Policies

  • Delivery instructions must be clear and accurate.
  • Someone 18 years of age or older must be home to receive your order.
  • Please ensure you have sufficient allocated space at the delivery destination for our delivery team to offload your items.
  • Please call our team at least 24 hours in advance of your scheduled delivery if conflicts arise.
  • A delivery fee may be charged if deliveries are cancelled within 24 hours of the scheduled date.
  • To ensure the safety of our delivery team and your materials, we reserve the right to cancel or post pone deliveries due to inclement weather or conditions of force majeure .

Pickup Guide

  • When proceeding to check out your order on our website, you are required to select one of our BBL Stores for pick up as well as a time for pick up.
  • You must contact the store you have selected for pickup at least 24 hours before you intend to pick up your order(s).  This will give us enough time to transfer the merchandise to your pickup location. 
  • The contact numbers for each store is listed on our website.

Pick Up Policy

  • The Order Number received from your online purchase MUST be presented when picking up your order.
  • We require a Valid ID of the nominated person picking up the order to allow release of your order.
  • For security purposes, you must notify us before the pickup day if someone other than the person named on the order(s) is picking up on your behalf.
  • Someone 18 years of age or older must pick up your order.
  • We reserve the right to refuse to load merchandise into or onto vehicles that are deemed unsafe for transport.

NOTE : If you use our Bank Deposit Option at Check out. BBL has a NO FUNDS IN OUR ACCOUNT, NO ORDER RELEASE POLICY. You are required to send us confirmation of payment in order for us to quickly track down your payment then release your order. Faafetai